PT WOW INDONESIA GROUP
Effective Date: September 22, 2025
Place of Drafting: Bali, Indonesia
This document, permanently available on the Internet at https://metafunnels.org, constitutes an offer by PT WOW INDONESIA GROUP (hereinafter referred to as the "Provider") to enter into a Subscription Service Agreement (hereinafter referred to as the "Agreement" or "Offer") with any interested party meeting the requirements of clause 0.4 (hereinafter referred to as the "Customer").
Acceptance of this Offer is achieved through the Customer's full payment of the Provider’s remuneration, the first installment payment for services paid in installments, or payment for services through a banking or credit institution.
The Customer is identified based on the data provided in the form offered by the Provider on the Website before payment. Subsequent identification during the execution of the Agreement is based on the data entered by the Customer on the Platform. The Customer guarantees the accuracy of the provided data and bears all risks arising from providing inaccurate information.
Confirms their legal capacity, authority, and right to enter into contractual relations with the Provider.
Confirms that they have read and agree to all terms of the Agreement.
Confirms that they have received complete information from the Provider regarding the terms, procedures, and conditions of the services, and fully understands and accepts them.
Agrees to the terms and conditions of all payment systems used by the Provider.
Consents to the processing (collection, storage, and transfer to third parties) of personal data provided during the conclusion and execution of the Agreement, in accordance with the Privacy Policy dated January 1, 2023, available at https://metafunnels.org.
Consents to receiving promotional communications from the Provider to the email address and online messenger (authenticated via the phone number) provided during registration on the Website. This consent remains valid from the moment of Offer acceptance until withdrawn by notifying the Provider at the address specified in the Agreement.
Platform: The "MetaFunnels" software, accessible online at https://metafunnels.org. The Customer does not acquire exclusive or personal non-property rights to the Platform, its components, or modifications made as part of the services provided.
Website: The Provider’s official website, including all subdomains, located at https://metafunnels.org.
Customer’s Email Address: The email address provided by the Customer during registration on the Website.
User: A third party in a contractual relationship with the Customer, whose obligations are fulfilled using the Platform, including through a personal account on the Platform.
The Agreement is a subscription-based contract. The Customer, as the subscriber, is obligated to pay the Provider’s remuneration as stipulated, regardless of whether the corresponding services are requested.
The Customer is entitled to request the Provider to adapt and modify the Platform to maintain its functionality (clause 2.4). The Customer agrees to accept and pay for these services in accordance with the Agreement. Services are provided based on the number of Users connected to the Platform.
Services are provided individually for each registered personal account on the Platform.
The Customer may request the following from the Provider:
Adaptation of the Platform to ensure its functionality, including changes and modifications.
Review and registration of the Customer’s proposals for enhancing or modifying the Platform’s functions, which may be incorporated into new Platform versions.
Assistance in resolving technical issues related to Platform operation, including answers to questions about malfunctions.
Consultation on the use of Platform adaptations and modifications.
Support in configuring the Platform in response to changes in the Customer’s operating systems, software, or hardware.
To receive services, the Customer must submit a request to the Provider as outlined in clause 3.3.
Services are provided for a period of one calendar month from the date of Offer acceptance.
Services are provided remotely via the Internet.
Legally significant communications are exchanged via the Provider’s email (support@metafunnels.org) and the Customer’s email provided during registration. Messages are deemed delivered the day after sending.
All Customer requests, including service requests, are submitted to the Support Service via email (support@metafunnels.org), the relevant Platform section, or Telegram.
The Parties recognize themselves as participants in electronic interactions per applicable law. Documents signed with a simple electronic signature (SES) are equivalent to paper documents signed by hand. Electronic document exchange occurs via the email addresses specified by the Provider and the Customer. SES identification is based on email addresses and their passwords, with the email address as the public key and the password as the private key. The Parties guarantee that third parties do not have access to their email passwords and ensure that documents are not signed by unauthorized persons.
From the moment of payment, the Customer must daily check their registered email, including the "Spam" folder, for messages from the Provider. Messages landing in the "Spam" folder are considered received, regardless of whether the Customer reads them.
To receive services, the Customer must submit a request to the Support Service (clause 3.2). Failure to submit a request indicates that the Customer does not require the Provider’s services. The Provider may ask clarifying questions regarding the Customer’s request.
Requests are accepted from 9:00 AM to 3:00 PM WITA (Western Indonesia Time), Monday to Friday. Requests submitted outside these hours are considered received on the next eligible day.
The Provider processes requests within 72 hours of receipt, with the right to extend this period for technical reasons.
The Customer guarantees that their equipment and software meet the following requirements for proper Platform use:
Personal Computer: Processor with a minimum speed of 1.5 GHz, at least 4 GB RAM, at least 128 GB hard disk, monitor with a minimum 10-inch screen and 1440x900 resolution, Windows 7+ or Mac OS X 10.7+, latest Google Chrome browser.
Smartphone: Android 5.0+ or iOS 8+, at least 1 GB RAM, screen resolution of 720x1280 or higher, latest Google Chrome browser.
The Customer is responsible for configuring their equipment, internet connection, and software to ensure uninterrupted Platform functionality and service delivery.
Services are accepted by the Customer daily without a formal acceptance act. If no substantiated complaint is received by the Provider within one calendar day, the services provided on the previous day are deemed accepted without objections. The Parties may sign an acceptance act for mutual accounting purposes, but this does not affect service acceptance.
The remuneration is determined unilaterally by the Provider, published on the Website, and calculated based on the number of Users connected to the Platform and their requests. No VAT is applied due to the Provider’s tax status. If VAT becomes applicable, it is included in the remuneration.
Payment is made via 100% upfront payment, installments as offered by the Provider, or through a banking/credit institution. Unless otherwise stated on the Website, installment terms are:
50% initial payment, with the remaining 50% paid within 2 months of the initial payment.
Alternatively, by mutual agreement: 50% initial payment, 30% within 2 months, and 20% within 3 months of the initial payment.
Payment is considered complete upon receipt of funds in the Provider’s bank account.
The Provider may offer discounts on service costs at its discretion.
If the service cost increases after the Customer’s registration but before payment, and this change is published on the Website, the Customer must pay the updated price or withdraw from accepting the Offer.
For early termination, the cost of services rendered is calculated proportionally to the total service period (clause 7.7).
The Provider is not liable for service delivery failures due to the Customer’s internet, equipment, or software issues, or any other reasons attributable to the Customer.
The Provider is not responsible for Platform functionality issues caused by the hosting provider, including SSL certificate errors, database connection failures, 404 errors, or 504 errors. The Customer must contact their hosting provider’s support for such issues.
All information received by the Customer during the Agreement, including Platform modifications, is confidential and must not be disclosed to third parties. Violation incurs a penalty of IDR 50,000,000.
Information accessed by the Customer during service delivery may not be copied, transferred, reproduced, distributed, or published without additional agreements or the Provider’s written consent. Violations require the Customer to compensate the Provider for all losses, including lost profits.
Penalties and damages for breaches of clauses 5.3 and 5.4 must be paid within 5 days of the Provider’s demand, without court proceedings.
A mandatory pre-court dispute resolution process applies, with a 10-day response period for claims.
Unresolved disputes are referred to the court at the Provider’s location.
The Provider may amend the Agreement at any time, publishing changes on the Website. If the Customer finds the changes unacceptable, they must notify the Provider within 3 days of publication. Failure to notify implies acceptance of the new terms.
The Provider may terminate the Agreement for violations of clauses 3.8, 5.4, or installment payment terms, with prior notification. The Agreement is terminated the day after the notification is sent.
Payments made to the Provider are non-refundable and may be retained as a penalty for non-compliance with the Agreement.
If a refund is due upon termination, the Customer must provide the bank details used for payment. Failure to provide valid details allows the Provider to withhold the refund until proper details are submitted, without accruing penalties.
To terminate the Agreement, the Customer must:
Send a termination notice (Appendix 1) from their registered email. The Agreement is terminated the day after the Provider receives the notice.
Reimburse the Provider for actual expenses, including software costs, third-party service fees, bank/credit institution fees, and other expenses incurred during service delivery.
The Customer must pay for services rendered up to the termination date.
Refunds are calculated as follows:
Services rendered in the first 15 days account for 90% of the total remuneration, distributed proportionally over 15 days.
Services rendered from day 16 account for 10% of the total remuneration, distributed proportionally.
Refunds are processed within 30 days of receiving a properly completed termination notice (Appendix 1).
The Agreement takes effect upon acceptance of the Offer and remains in force until all obligations are fulfilled.
The Agreement applies globally and within the interactive online network (Internet).
PT WOW INDONESIA GROUP
Address: BILIQ SUNSET OFFICE SPACE, JALAN SUNSET ROAD 819, BALI, Kode Pos: 80361
Phone: +6281353547411
Email: support@metafunnels.org
Appendix 1: Notice of Unilateral Termination of the Agreement (Form)
Appendix 2: Service Provision Terms
Signed by:
Representative of PT WOW INDONESIA GROUP